The Kenya Power & Lighting Company Plc (KPLC.ke) listed on the Nairobi Securities Exchange under the Energy sector has released it’s 2020 abridged results.For more information about The Kenya Power & Lighting Company Plc (KPLC.ke) reports, abridged reports, interim earnings results and earnings presentations, visit the The Kenya Power & Lighting Company Plc (KPLC.ke) company page on AfricanFinancials.Document: The Kenya Power & Lighting Company Plc (KPLC.ke) 2020 abridged results.Company ProfileThe Kenya Power & Lighting Company Plc formerly (Kenya Power & Lighting Company Limited) (Kenya Power or KPLC) is an electricity company in Kenya with interests in geothermal, hydro and thermal power generation as well as power generated from solar and wind sources. Formerly known as East Africa Power & Lighting Limited, the company changed its name to The Kenya Power and Lighting Company Limited in 1983. The company transmits, distributes and retails electricity to customers throughout Kenya and is a national electric utility company; managing electric metering, licensing, billing, emergency electricity services and customer relations. KPLC also offers optic fiber connectivity to telecommunication companies through an optical fiber cable network which runs along high voltage power lines across the country and feeds into the national power grid throughout Kenya. Kenya Power’s head office is in Nairobi, Kenya. The Kenya Power & Lighting Company Plc is listed on the Nairobi Securities Exchange
Year: Czech Republic Photographs: Veronika Raffajová Manufacturers Brands with products used in this architecture project Architects: Lenka Míková, Markéta Bromová Area Area of this architecture project ShareFacebookTwitterPinterestWhatsappMailOrhttps://www.archdaily.com/795092/triplex-apartment-in-prague-lenka-mikova-and-marketa-bromova Clipboard ArchDaily CopyApartments, Renovation•Prague, Czech Republic Photographs Projects “COPY” Area: 180 m² Year Completion year of this architecture project 2015 Manufacturers: Flos, Foscarini, Mutina, Vitra, Filomuro, Jacaranda Carpets, Watermark Designs, lights DuellSave this picture!© Veronika RaffajováText description provided by the architects. The client asked us to design a refurbishment of an existing triplex with great views and his brief was to create a modern living inspired by American mid-century interiors. Our approach was to keep the interior space clean and simple in shapes and put an emphasis on the surfaces. We tried to minimize all details and hide technical fittings in order to support the natural texture or decor of the materials and their visual and haptic qualities.Save this picture!© Veronika RaffajováThe careful choice of materials is projected for example in flooring – each of the three floors and all bathrooms have a different surface that responds to the use of the space. At the same time we used several features that repeat on all floors to visually unite the interior. It’s mainly the wooden surface of natural oak veneer that appears on the wall unit in the living space and also on the cladding with sliding doors facing the staircase on the other two floors, as well as on the cladding in the main bedroom and all furniture units in bathrooms. Another uniting feature are tall doors of floor to ceiling height that make the relatively low spaces look higher, or the shape of handles on all custom-made elements. Save this picture!© Veronika RaffajováLayout The new layout of the apartment is divided into three parts corresponding to the three floors. The middle entrance floor serves for common activities and gathering of the family in the large living space with an open kitchen corner. From this common area the staircase leads to private parts – a half floor down to the area of children, a half way up to the rooms of parents. Save this picture!© Veronika RaffajováThe living space has been purposely left open and undivided. The interior continues outside through a glass wall with large sliding panels to an outdoor terrace and the spacious feeling is enhanced by the generous view over the city. The main feature of the living space is the wooden wall unit that includes facilities both for the lounge and the kitchen. Its uniform look is marked only by a few openings – at one end there is a TV niche, a fireplace and an in-built bar and fitted kitchen units with a desktop in a niche at the other. By putting all necessary equipment to one side of the room we could leave the opposite wall free as a display for paintings. The kitchen part is designed in the way that it can be hidden when not in use, so it doesn’t visually disturb the lounge area – a wooden door can cover a set of appliances, sliding panels of white corian can close the shelving behind the desk in the opening. The kitchen island with cladding in carrara marble stands out in the space as a jewel. For practical reasons the kitchen is complemented by a separate storage room with a desk where all messy things can be made out of sight. The entrance corridor is divided only partially by white vertical slats, so the daylight gets in and even reflects in the glossy surface of closet doors. The slatted partition, the wooden wall unit and the general openness evoke together the mood of American 50s and 60s, which is supported by the selection of furniture including several design icons. Save this picture!Diagram 1On the way down, the staircase leads to a small hall in front of the children bedrooms that can be used as an extended playroom. The bedrooms are also connected by a sliding door and both have glazed walls with an access to a common outdoor terrace that continues into a garden. Both bedrooms are marked by unique wall illustrations by the talented illustrator Michal Bacak. The children share walk-in closet in pale colours and the bathroom with playful tiles decor. Other doors from the hall lead to a separate toilet that can be used by guests and to a technical room. The parents have their privacy on the floor above the children, beside a small home office there is mainly a bedroom connected with a walk-in closet and a large bathroom. Save this picture!© Veronika RaffajováAtypical solutionsThe refurbishment changed substantially the layout of the apartment and its technical equipment including air-conditioning, the relatively low ceiling brought quite a challenge. We tried to reduce all visible components and ventilation grills were incorporated into the custom made furniture. As a reply to a dense technical equipment above the parents bathroom, we designed an atypical false slatted ceiling that includes ventilation, revision openings and lighting. It also supports an intimate atmosphere in the bathroom. The combination of tiles and wooden furniture is supplemented by aged brass fittings and brass cladding behind the mirror cabinet. The water taps are located precisely to match the fissures of the hexagonal tiles. In the children bathroom we used decorative tiles in an original pattern which gradually passes from the floor to walls around the bathtub. A large part of the interior consists of custom-made furniture and components that were designed specifically for the apartment and include details that support both the concept and a practical use. Save this picture!© Veronika RaffajováProject gallerySee allShow lessC-Glass House / Deegan Day DesignSelected ProjectsDinara Kasko’s Design Background Inspires Architectural Desserts & DelicaciesArchitecture NewsProject locationAddress:Prague, Czech RepublicLocation to be used only as a reference. It could indicate city/country but not exact address. Share “COPY” CopyAbout this officeLenka MíkováOfficeFollowMarkéta BromováOfficeFollowProductsWoodConcrete#TagsProjectsBuilt ProjectsSelected ProjectsResidential ArchitectureHousingApartmentsRefurbishmentRenovationPragueCzech RepublicPublished on September 12, 2016Cite: “Triplex Apartment in Prague / Lenka Míková & Markéta Bromová” 12 Sep 2016. ArchDaily. Accessed 11 Jun 2021.
Unique Apartment / flipê arquitetura Apartments CopyAbout this officeflipê arquiteturaOfficeFollowProductConcrete#TagsProjectsBuilt ProjectsSelected ProjectsResidential ArchitectureHousingApartmentsSão PauloInterior ArchitectureBrazilPublished on December 14, 2019Cite: “Unique Apartment / flipê arquitetura” [Apartamento Único / flipê arquitetura] 14 Dec 2019. ArchDaily. Accessed 10 Jun 2021.
About Howard Lake Howard Lake is a digital fundraising entrepreneur. Publisher of UK Fundraising, the world’s first web resource for professional fundraisers, since 1994. Trainer and consultant in digital fundraising. Founder of Fundraising Camp and co-founder of GoodJobs.org.uk. Researching massive growth in giving. 21 total views, 1 views today AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis Howard Lake | 15 February 2008 | News AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis Tagged with: Giving/Philanthropy Addison Lee Joins Computer Aid’s Growing Roster of Computer Equipment Donors London, 14th February 2008 – London’s largest minicab, courier, chauffeur and coach company, Addison Lee is the latest organisation to join the growing roster of companies who are supporting Computer Aid International, the world’s largest and most experienced not-for-profit provider of professionally refurbished PCs to communities and schools in developing countries. Addison Lee has made an initial donation of 90 PCs to Computer Aid, who to date have shipped over 100,000 PCs to 106 developing countries.The first consignment of PCs donated by Addison Lee has already been shipped to the Ministry to Street Children, an organisation set up to help street children in Zambia. They will be used to teach basic computer literacy skills to people from the local orphanage, the church community and school teachers, as well as introducing children from the kindergarten to computer games.Lee Wickens, CSR and Quality Manager at Addison Lee said: “Addison Lee is committed to making a difference by reducing our impact on the environment and helping to reduce poverty at a local and global level through a number of initiatives, so it makes complete sense to partner with Computer Aid. Through Computer Aid International, we can dispose of our obsolete computer equipment in an environmentally friendly and socially responsible way without the worry that it’s going to end up in a landfill. On top of this, our old equipment will go on to provide another four or five years service and really make a difference in the fight against poverty.”“We are really pleased that Addison Lee are donating their surplus IT equipment to Computer Aid, 2007 saw many new high profile PC donors signing up to support our charity,” said Louise Richards, CEO, Computer Aid International.“Computer donations from companies like Addison Lee can really help to make a difference to thousands of people who, with the right tools, can begin to work their way out of poverty.”ENDSNOTES TO EDITORSAbout Computer Aid InternationalComputer Aid International (registered charity no 1069256) is the world’s largest and most experienced not-for-profit supplier of computers to developing countries. Since shipping its first computer in 1997, Computer Aid has provided over 100,000 PCs through company donations to schools, colleges and hospitals in more than 106 developing countries, with the ultimate goal of helping to reduce poverty by providing the technical means and skills-base to develop their economies.Based in London, Computer Aid professionally refurbish and upgrade Pentium 3 and Pentium 4 PCs donated by UK companies for re-use in schools and not-for-profit organisations overseas as ICT for Development.Computer Aid’s professional decommissioning service, provides donors with full WEEE compliance including an asset tracking service which allows donors to find out which schools, hospitals and community projects are benefiting from their refurbished IT equipmentPC donors in the UK include Ford, Virgin, Rothschild, Addison Lee, and Christian Aid. PC distribution in developing countries is achieved through strategic partnerships with organisations such as SchoolNet Africa, British Council, UN-Habitat, and the national Computers for Schools programmes of Chile, Kenya, Zambia and other countries.Media contact:Kate Solomon/Louise AndrewsWildfire PRTel: 020 8339 4420Email: [email protected]
News RSF is concerned about the fate of an Uzbek journalist extradited by Kyrgyzstan Receive email alerts December 14, 2007 – Updated on January 20, 2016 Several news sites blocked two days before legislative elections Reporters Without Borders today condemned censorship of the Kyrgyz network yesterday, two days ahead of 16 December legislative elections pitting Ak Zhol, the party of President Kurkmanbek Bakiyev, against a social-democratic opposition led by former deputy Kubatbek Baibolov. Three popular websites came under a massive spam attack on 14 December. The website of the privately-owned news agency, Akipress (http://www.akipress.kg) and that of the news agency 24 (http://www.24.kg) were made inaccessible, as well as the internet forum Diesel (http://www.diesel.elcat.kg). All were apparently victims of a political manoeuvre designed to prevent publication of news about the forthcoming poll. The main Internet service providers, ElCat and SaimaTelecom, gave no explanation for the blocking, but did not deny anything either. In addition, the website of the Central Electoral Commission (CEC) was blocked for more than one hour on 14 December. All that could be seen was the message: “This site has been attacked by the Dream of Estonian Organization XOPO Legio Denjos”. Staff at the Commission called for an investigation into the reasons for the attack and who was behind it. Kyrgyz electoral law bans all party political advertising of any kind on the eve of elections. The opposition parties accused the government of carrying out a “campaign of intimidation” against the people and voiced fears that the election results will be rigged. “We deplore this violation of the citizens’ freedom of information. It amounts to government manipulation, gagging the opposition earlier than laid down,” the worldwide press freedom organisation said. “This radical step is in opposition to any kind of democracy and we urge the authorities to unblock these news-sites”, it added. KyrgyzstanEurope – Central Asia RSF asks authorities, opposition to guarantee reporters’ safety during Kyrgyzstan protests Help by sharing this information Follow the news on Kyrgyzstan News RSF_en News News October 9, 2020 Find out more Organisation to go further August 26, 2020 Find out more KyrgyzstanEurope – Central Asia RSF calls for the immediate release of Uzbek journalist August 14, 2020 Find out more
Pasadena’s ‘626 Day’ Aims to Celebrate City, Boost Local Economy Name (required) Mail (required) (not be published) Website Business News First Heatwave Expected Next Week Top of the News Community News Subscribe HerbeautyWeird Types Of Massage Not Everyone Dares To TryHerbeautyHerbeautyHerbeautyNutritional Strategies To Ease AnxietyHerbeautyHerbeautyHerbeautyTiger Woods Is ‘Different Man’ 10 Years After ScandalHerbeautyHerbeautyHerbeautyThis Trend Looks Kind Of Cool!HerbeautyHerbeautyHerbeauty10 Of The Most Notorious Female Spies In HistoryHerbeautyHerbeautyHerbeautyYou Can’t Go Past Our Healthy Quick RecipesHerbeautyHerbeauty More Cool Stuff A jury Wednesday found a father guilty of killing his 1-year-old daughter in 2011, the Los Angeles County District Attorney’s Office announced.Marquise Jackson (dob 2/21/90) of Lancaster was found guilty of one count each of first-degree murder and child abuse resulting in death.Sentencing is scheduled for Aug. 12 in Department B of the Los Angeles County Superior Court, Pasadena Branch. Jackson faces 25 years to life in state prison.Deputy District Attorney Tamu Usher prosecuted the case.According to the evidence presented at trial, Jackson drowned baby Mo’Nayjah Jackson at the apartment of the child’s mother, in the 100 block of West Del Mar Boulevard in Pasadena, while the mother was at work on May 20, 2011.The case was investigated by the Pasadena Police Department. faithfernandez More » ShareTweetShare on Google+Pin on PinterestSend with WhatsApp,Virtual Schools PasadenaHomes Solve Community/Gov/Pub SafetyPasadena Public WorksPasadena Water and PowerPASADENA EVENTS & ACTIVITIES CALENDARClick here for Movie Showtimes Community News Public Safety Father Found Guilty of Drowning Baby Daughter in Pasadena Published on Wednesday, July 20, 2016 | 4:45 pm EVENTS & ENTERTAINMENT | FOOD & DRINK | THE ARTS | REAL ESTATE | HOME & GARDEN | WELLNESS | SOCIAL SCENE | GETAWAYS | PARENTS & KIDS Your email address will not be published. Required fields are marked * Home of the Week: Unique Pasadena Home Located on Madeline Drive, Pasadena Pasadena Will Allow Vaccinated People to Go Without Masks in Most Settings Starting on Tuesday Get our daily Pasadena newspaper in your email box. Free.Get all the latest Pasadena news, more than 10 fresh stories daily, 7 days a week at 7 a.m. Make a comment 3 recommended0 commentsShareShareTweetSharePin it
Top Stories[Bollywood Producers Suit] ‘TV Channels Can’t Run Maligning Campaign’ : Delhi High Court Asks Republic TV, Times Now To Comply With Program Code Karan Tripathi And Shreya Agarwal9 Nov 2020 1:53 AMShare This – xHearing a plea moved by film production houses against alleged derogatory reporting by Republic TV and Times Now the Delhi High Court today issued notice to all parties, giving them two weeks’ time to file their replies. Meanwhile, the Court has directed the TV channels to follow the Programme Code and give “serious consideration” to the resolution of the matter at hand. The bench of…Your free access to Live Law has expiredTo read the article, get a premium account.Your Subscription Supports Independent JournalismSubscription starts from ₹ 599+GST (For 6 Months)View PlansPremium account gives you:Unlimited access to Live Law Archives, Weekly/Monthly Digest, Exclusive Notifications, Comments.Reading experience of Ad Free Version, Petition Copies, Judgement/Order Copies.Subscribe NowAlready a subscriber?LoginHearing a plea moved by film production houses against alleged derogatory reporting by Republic TV and Times Now the Delhi High Court today issued notice to all parties, giving them two weeks’ time to file their replies. Meanwhile, the Court has directed the TV channels to follow the Programme Code and give “serious consideration” to the resolution of the matter at hand. The bench of Justice Rajiv Shakdher further deleted Facebook and Google as necessary parties to the suit, however, it refused to issue any direction as of now, to Youtube, to take down the said alleged derogatory videos. The matter is listed for further hearing on December 14. Refusing Adv Malvika Trivedi’s plea seeking more time to file Republic TV’s reply to the matter, as Arnab Goswami is in judicial custody, Justice Shakdher said that certainly there would be “other people in the organisation to work on the reply”. The Court has also recorded in its order assurances given by the Times Now and Republic TV to follow the Cable TV Act & Rules, and the Programme Code.The plaintiffs include the production houses of Bollywood big names Aamir Khan, Sharukh Khan(Red Chillies), Salmaan Khan, Ajay Devgn, Anil Kapoor and major production houses such as Yashraj Films, Dharma Productions (of Karan Johar), Nadiadwala, Excel, Vidhu Vinod Chopra films, Vishal Bharadwaj, Reliance Big etc.Thiry four big production houses and four major associations of the Hindi film industry have jointly filed the suit seeking to restrain journalists such as Arnab Goswami and Pradeep Bhandari of Republic TV, Navika Kumar and Rahul Shivshankar of Times Now and several unknown defendants and social media platforms from publishing “irresponsible, derogatory and defamatory remarks against Bollywood members”. Appearing for the production houses, Senior Advocate Rajiv Nayar exhibited the reporting of Arnab Goswami before the court; wherein words such as ‘kingpin of Bollywood’, ‘Pakistani funded’, ‘nepotists’, ‘Bollywood’s rotting cabal which uses stolen scripts’, have been used by Goswami in his reporting. Sr. Adv. Nayyar also read out an excerpt from one of Goswami’s reports to make his case of derogatory reporting about the film industry with Goswami stating, “Kangana was right, Sushant was too good for this industry, no perfume can diffuse Bollywood’s stench, boycott Bollywood, clean up Bollywood’s dirt.” Quoting Arnab’s reporting on the Bollywood-Drug nexus, Nayar also read out Arnab’s reporting to the Court on the subject, wherein statements such as ‘crack open Bollywood’s drug nexus, go after the drug nexus, elite of Bollywood has begun to stink like drugs, Deepika Padukone is asking for ‘maal’, talent managers are providing drugs to these stars’ have been made by Goswami. Pointing out that Arnab suggested in his news reports that Bollywood has links with Pakistan, Sr. Adv Nayyar submitted that while his reporting had started with Sushant Singh Rajput’s death case, it had moved to drug peddling and Bollywood’s links with Pakistan and ISIS. He further went on to read Arnab’s reports under his signature title, ‘The Nation Wants to Know Tonight’. Sr. Adv Nayyar further submitted that Arnab had also made specific allegations in his news reports, against Bollywood actor, Shahrukh Khan, for allegedly doing ‘anti-India activities’ and went on to ask if any action would be taken against Khan for the same. Nayyar stated that Arnab had further alleged Khan supported Jihad and the ‘ideology of Imran Khan’ and demanded Khan to issue a public statement denouncing these links with terror supporters. Nayyar stated that other ‘TV channels like Times Now had followed suit after Republic TV started using such reporting for increasing its TRP’, and that they had gone ‘a step further and produced Whatsapp chats’ on their shows. Times Now, he argued, had even shown the list of questions used by the National Crime Bureau to interrogate Bollywood actress Rhea Chakraborty – this was an interference with investigation, Nayyar stated. He went on to submit that the ‘only channel that did responsible reporting was India Today,’ and that most others had crossed the line between fair criticism and derogatory and irresponsible reporting – this was also an infringement of the right to privacy of the plaintiffs, he argued. He demanded that ‘scurrilous tweets’ made against Bollywood should be directed by the Court to be deleted by Republic TV and Times Now. Relying on the Vibhor Anand case to substantiate his arguments, Nayyar stated that ‘public perception was being influenced by this consistently biased reporting.’ Adv Akhil Sibal further added on to Nayyar’s arguments, stating that the TV channels had made ‘sweeping abusive statements against Bollywood’ in their shows, which were a “complete perversion of license and rights that journalists generally enjoy.” He added that, the ‘idea was not to attack media as a whole, but to ensure some course correction’, and that they were ‘not against the 4th estate, we’re afraid of fringe becoming the mainstream’. Calling for court intervention, Adv Akhil Sibal argued that against the court’s earlier hopes of self-regulation, no such restraint has been shown by the media. Stating that media houses were conducting media trials with speculative material being showcased as evidence without any scrutiny of the same by the court, Sibal added that the channels were in “flagrant” violation of the Programme Code which was otherwise binding on them. He prayed for such videos being showcased on Youtube to be directed to be taken down. Summarising the film production houses’ case, Sr. Adv Nayyar stated that “There’s (been) defamation, breach to right to privacy, jeopardising personal safety, injurious falsehood, breach of the Programme Code, and parallel investigations (by the Defendants).” At this juncture, the Court asked Nayyar why the individuals who had claimed defamation not become plaintiffs in the matter, to which Nayyar responded that they were a part of the plaintiff association. The court then observed that the individuals should have come as separate parties, and asked if any damages had been claimed by these individuals, to which Nayyar responded in the negative. The court observed that this showed that these individuals ‘are hesitant in claiming damages also,’ and that it ‘seemed that they were willing to strike but unwilling to continue.’ Sr. Adv. Arvind Nigam argued on behalf of Google and Youtube that they have not been served adequate notice and papers and that, “There’s no reason for YouTube to be a party in this when Google is already a party”. He continued that, as the complaining person was not before the court, this amounted to shadow-boxing against a general corporate entity and that if Republic TV and Times Now were directed to remove their videos, YouTube as an intermediary didn’t come into the picture at all. Only on the defendant channels’ non-compliance would Youtube come into the picture with geo-blocking, he submitted. Sr. Adv. Sajan Poovayya, appearing for Twitter, submitted that as Twitter doesn’t control the content posted on the website it didn’t have to be made a party to the suit. Sr. Adv. Sandeep Sethi appearing for Times Now and journalists Navika Kumar and R Shivshankar stated that, out of the 38 plaintiffs before the court in the matter, 35 were companies, and that imputations claimed by the plaintiffs as defamatory are not in any manner made against them and that in no manner has the right to privacy of the film production houses been violated. He argued that, it was ‘not the case of the plaintiffs that any one of them was facing a trial or investigation and that technically, ‘none of the plaintiffs were aggrieved parties in the present matter’. Proceeding on his argument of locus standi, Sethi submitted that, ‘in matters of defamation and privacy, third parties have no locus to maintain an action and that only persons against whom imputations were made could file such a suit.’ Sethi cited the ONGC case to substantiate his arguments on maintainability of this suit, on which the Court replied that it had understood his preliminary objections. It then asked the defendants as to what was their answer to the complaints made against such reporting. Justice Shakder remarked that, “There has to be some toning down, Programme Code needs to be complied with. What should be done when you don’t practice self-regulation? What do we do about this?” He continued that the ‘undertakings before the court and authorities were not working, and that it was all very demoralising’. The court further stated that while the TV channels can investigate, they can’t run a maligning campaign against anyone. It noted that even though there wasn’t even an FIR, the channels had started calling persons as accused. The court then said to the defendant channels that, “Even trained and educated minds get affected by such consistently misreporting.” Citing Princess Diana succumbing to ‘media interference’, the court observed that, “People are very scared about the 4th estate. Even when the issue of privacy of public figures gets diluted”, one “can’t drag their personal lives in the public domain.” Sr. Adv Sethi then stated that the complaints filed against the defendants were currently pending before NBSA. The court warned all the defendant channels that its observations applied to all of them, and that if they didn’t follow the Programme Code, the Court would enforce it. Appearing on behalf of Republic TV, Adv Malvika Trivedi submitted that after the two deaths of Bollywood actor Sushant Singh Rajput and his manager, Disha Salian in mysterious circumstances, Republic TV’s relentless coverage had led to a lot of information in the public domain, in response to which the court said that while it wasn’t saying that the channel couldn’t cover such news, it has to do responsible journalism. Appearing for TV9 network Advocate Jatinder Kumar Sethi argued that the suit as filed was valued at Rs. 600 only and the High Court had no pecuniary jurisdiction to entertain the suit. It was also pointed out that the suit was not maintainable for non compliance of Order 1 Rule 8 CPC. The court said “I trust you will file your written statement and take these pleas” Appearing for Facebook, Sr. Adv Kapil Sibal submitted that while it will abide by the court’s orders it has no role to play in the case as per the Shreya Singhal judgment. Court asks Plaintiffs as they would be willing to array certain aggrieved individuals as parties to this suit? Nayar: We will take instructions and come back. Senior Advocates Kapil Sibal, Sajan Poovayya, and Sandeep Sethi are appearing in the matter. Senior Advocates Arvind Nigam and Rajiv Nayar also appeared in the matter. Next Story
Comments are closed. Previous Article Next Article London Eye introduces customer service courseOn 16 Oct 2001 in Personnel Today The London Eye is aiming to reduce its staff absence rate by 20 per centthrough the introduction of a customer-service training course. The company, which employs 350 staff, is hoping that the two-day trainingcourse will reduce its annual staff turnover rate from 64 per cent to 45 percent over the next 12 months. Julie Gallagher, head of HR of the London Eye, said the £40,000 a year courseuses focus groups, exercises and games to highlight key customer serviceissues, including language skills, cultural awareness and how to make animpression in 15 seconds. Gallagher said, “In some operations staff turnover is as high as 80 percent. It is a major concern to us especially with the shrinking labour marketin London.” She hopes the improved customer service that the training course willachieve will also encourage customers to come back for another visit. “Staff attitudes can make or break customer visits, we tell ouremployees that a positive attitude will lead to a more fun day for them and forcustomers. We hope this will make customers come back in different roles, be itin a corporate role or with the kids or for granny’s birthday.” Related posts:No related photos.
Comments are closed. Service with a smile?On 26 Feb 2002 in Personnel Today The conferences sector has come a long way from servicing long, boring,boozy days cooped up in a hotel. But with limited training resources, has it gotwhat it takes to deliver the technology, flexibility and people today’sorganisers are demanding?Location and value for money have always been high on a conferenceorganisers’ list of priorities, but today quality of service is just as likelyto be up there on the wish list.Figures from the latest UK Conference Market Survey (2001) showbuyers still look for accessibility and location, but are concerned above allwith finding a high-quality and responsive service. At the same time, cost hasdropped from first to sixth in the survey’s list of selection criteria.The problem for venues is that despite attempts to improvestandards by industry bodies such as the Meetings Industry Association (MIA),their customers say they are not getting the level of service they want.Respondents to the survey criticised conference staff for their attitude tocustomers and lack of flexibility. They also found a lack of urgency, internalcommunication problems and believed venues would benefit from finding morededicated and better-trained staff – particularly when recruiting from overseas.Conference organisers know what they want to achieve, butquestion how far venues will go to meet their needs.Jo Lucas, commercial manager at Middle Aston Training andDevelopment Centre, says: “People are looking for venues that understandtheir learning ethos. Where people make the softer side just as important asthe harder, commercial side.”The difficult part for organisers is finding the right servicefor them. While most events are likely to need facilities such as breakoutrooms – dedicated quiet spaces – and flexible meal times, in the more‘adventurous’ sectors demands can stretch to cowboy-style saloons and cakesiced in corporate colours.And regardless of which end of the spectrum organisers sit, thesuccess of the event relies on the flexibility and open-mindedness ofconference staff.So what makes a venue stand out from the rest? Sally Greenhill,director of conference consultancy The Right Solution, believes a modernoutlook is essential. “Flexibility is high on the agenda. Staff have to beable to react quickly to change and there is a need for venues to react quicklyto clients’ needs. “Much of the time things are decided on the day and venuesneed to be able to cope with this,” she says. “Expectations havechanged – people expect things to be done instantly, and if they aren’t, theywant to know why.”Alan Rogers, chief executive of marketing hospitality companyThe Red Carpet says: “It is the little things that matter – they help makethe whole thing run more smoothly. Forgetting to take care of the luggage for500 delegates can turn a simple conference into a nightmare and makes far moredifference than a bad presentation.”But possibly the biggest difference a venue can make is torecruit staff with a passion for the industry who are trained to do the jobefficiently. Something which will remain a pipe dream while venues continue tobe staffed by casual workers on short-term contracts.Environment is, of course, fundamental to a successfulconference.”The room has to be proactive,” says Greenhill.”Everything has to enable people to work in comfort. Often conferencefacilities are noisy because of faulty air conditioning or because the kitchenleads off the meeting room. It has to be a comfortable space that has a nicetemperature, lack of noise, comfortable light and furniture that enables peopleto work.”It is also vital that venues recognise that a conference is aplace of work and is highly dependent on and shaped by the technology thatpeople use.Phil Whitehurst, event consultant at management developmentcompany Brathey Hall Trust, says: “Conference organisers are starting torealise that it is important to engage people.”It’s not just what you communicate but how you do it.It’s not about simply dumping info on people, but getting them to react to itso they take it away with them. A lot of thought has to be put into how you putthe information across.”Thankfully, this is one aspect of conferences that venues havespent a lot of time and money getting right. Along with their own investment intechnology, many venues have set out to make things as easy as possible fororganisers who want to use their own equipment. Conference venues are also likely to have a cyber cafe whereorganisers and delegates can download information from the internet. Modems arealso increasingly found in bedrooms, coffee bars and lounge areas for people tolearn and study outside the conference room.Joanne Silverwood, events manager at conference and trainingcentre Eynsham Hall, says: “It’s a case of making sure people can runtheir PowerPoint projections and are able to connect to the net withouttrouble. We have ISDN lines both in the conference rooms and bedrooms so peoplecan download everything they want, when they want.”This has increasingly enabled conferences to become paper-free.It has also contributed to the development of a more open and flexible form oflearning, as delegates are free to explore their thoughts at leisure. However,the question is: would it have been better to spend all this money on peoplerather than facilities? Rogers thinks so. “Technology is no big deal any more asthe amount you want to use can simply be brought in. You can get an emptyballroom and you can do whatever you want with it as long as you understand howto plug the technology in.”To his mind it is far more important to get the ‘feel’ of theconference right. And a major part of this is dependent on having people inplace who are both willing and able to help delegates and organisers. Theemphasis is on service with a smile – something the UK conference sector hastraditionally found hard to deliver.But what is certain is the conference world is more flexibleand technologically innovative than ever before. And a recent move by the MIAto align its training courses with the Hospitality Training Foundation suggestsa more professional approach is being taken to training in the industry as awhole (see box above).It is also an industry that’s moved on from its boozynetworking reputation of the past. Tony Rodgers, executive director of the British Association ofConference Destinations, says: “Conferences are becoming far morework-oriented. Delegates are far more likely to be asked to start early andfinish late and in some cases do homework in their rooms. There’s not so muchtime for the informal networking that used to count for so much.”For conference organisers it seems it is a case of selecting avenue carefully to make sure they have both the facilities and staff to makethe event a success. This, says Whitehurst, is down to teamwork: “You haveto work as a team with staff at the venue. It doesn’t matter how good thefacilities are – if you don’t get the right response from the people you areliaising with there’s no point carrying on.”For contact details of allsuppliers mentioned here go to www.personneltoday.com/directoryRaising the game through trainingThe British Association of Conference Destinations (BACD) claims thatbecause the industry is only 50 years old, and as such is relatively immature,training is still being developed. It remains an industry fragmented andheavily reliant on casual, relatively inexperienced staff. Peter Worger, general secretary of the Events Sector Industry TrainingOrganisation (ESITO), says: “The events industry has gone 40 to 50 yearswithout any formal structure. You can’t simply wave a wand and make it betterovernight. Things are moving forward, but in a volatile industry it takes timeto establish things properly.” Tony Rodgers, executive director of BACD, says: “It is indisputablethat if we can get in place the same sort of professional and educationaltraining that is established in more professionally recognised industries suchas accountancy and medicine, then the industry as a whole will have a higherstatus and deliver a higher quality product and service. It is a win-winsituation for all concerned.” The British Tourist Authority estimates 530,000 people in the UK rely on theevents industry for work directly or indirectly. Therefore, the effects of thistraining shortfall reach beyond conference halls and banqueting suites. It impacts on organisers as well as conference staff. Rodgers says:”There is a need for training on both sides of the fence. Many people whoorganise conferences are not full-time professionals. It is often a secretary,PA or training manager who has been given the responsibility. “And on the supply-side, those working at the venue may not havespecific training to handle business visitors or delegates.” But the main problem for venues is that the lack of training is combinedwith poor working conditions, low pay and inconsistent work periods. Somethingwhich Gill Smillie, honorary secretary of the MIA, thinks is at the heart ofthe retention problem. “Staff can see no way of moving forward. Theysimply start to look elsewhere,” she says. In an attempt to rectify this, the MIA has teamed up with the HospitalityTraining Foundation (HTF) to run three training programmes aimed at everyonefrom managers to frontline staff. There has also been an increase in the numberof Modern Apprenticeships, NVQs and college courses available nationally. “We hope this programme helps staff see a future in the industry andtry to achieve HCIMA accreditation,” Smillie says. “Training makespeople feel more wanted. If people are not trained to do the job properlythey’re not going to do it properly. They will also become frustrated and lookto leave the industry.” UK Conference Market Survey 2001 key findings– During 2000 Central England was amore popular conference location than London. London remains the most popular individual town or city, althoughBirmingham was mentioned by 31 per cent, Manchester by 14 per cent andEdinburgh by 11 per cent of respondents.– Hotels remained the most popular venue type, with out-of-townand city centre destinations being selected by more than 70 per cent of people.– Location, capacity and quality of facilities were seen as keyinfluencing factors by more than 40 per cent of respondents. However, qualityof service was seen as a key factor by 33 per cent – more than those whoselected price.– Overall, 68 per cent of respondents rated the standard of UKconference facilities highly. However, many facility and service issues werementioned as needing improvement.– Nearly three-quarters of the survey said their business resultshad been improved by holding a conference.– The manufacturing sector holds far more conferences thananyone else. – The survey involved telephone interviews with 300organisations in the UK. Related posts:No related photos. Previous Article Next Article